A LASH GALLERY

Client Agreement, Service Policies & Zero-Tolerance Statement

Effective immediately. All clients must read and agree before service is rendered.

By booking an appointment with A Lash Gallery — through any channel including online booking, direct message, phone, or referral — you confirm that you have read, understand, and fully agree to every policy in this document. These terms are non-negotiable and enforced without exception.

1. DEPOSITS & PAYMENT

• A non-refundable deposit is required at time of booking. Appointments are not confirmed until the deposit is received.
• The remaining balance is due in full before the appointment begins, not after.
• All sales are final. No refunds will be issued for completed services under any circumstances.
• Failure to pay the remaining balance upon arrival will result in immediate cancellation and permanent ban from future booking.
• Accepted payment methods: [Cash / Zelle / CashApp / Card — update as needed]. A processing fee may apply to card transactions.

2. CANCELLATIONS, NO-SHOWS & LATENESS

• Cancellations require at least 48 hours’ notice. Late cancellations forfeit the deposit with no exceptions.
• A 10-minute grace period applies. After 10 minutes, a late fee of $1.00 per minute will be charged for every minute past your scheduled appointment time. Example: arriving at 10:15 AM for a 10:00 AM appointment = $15 late fee, due before service begins.
• At 20 minutes late, your appointment is automatically cancelled — no exceptions. The deposit is forfeited and the late fee remains due.
• No-shows are permanently blocked from future booking. No exceptions. No second chances.
• One reschedule is permitted with at least 24 hours’ notice. Deposits transfer once only.

3. SERVICE RESULTS & SATISFACTION POLICY

• Inspiration photos are used as reference only. Final results vary based on your natural lash density, length, eye shape, and the style confirmed at consultation.
• By proceeding with service after consultation, you accept that results may differ from reference images. This does not constitute grounds for a refund.
• If you experience significant lash loss within 48 hours, contact us immediately. A complimentary fix is offered at our sole discretion and subject to availability.
• Issues raised after 48 hours are considered the result of client aftercare neglect and are not covered.
• Personal dissatisfaction with a technically correct result does not qualify for a refund. A paid adjustment appointment may be offered at our discretion.

4. HEALTH, ALLERGY & SAFETY DISCLOSURE

• A consultation is conducted before every appointment. You are responsible for fully disclosing all allergies, medical conditions, and current medications.
• Failure to disclose relevant health information releases A Lash Gallery and its owner from all liability for any adverse reactions or complications.
• Avoid alcohol, blood thinners (aspirin, ibuprofen, etc.), and caffeine at least 24 hours before your appointment.
• All tools and products are sanitized and premium-grade. However, individual allergic reactions are beyond our control once health history has not been disclosed.
• Patch tests are available upon request and must be completed at least 24 hours before the service date.

5. RIGHT TO REFUSE SERVICE

A Lash Gallery reserves the absolute and unconditional right to refuse, cancel, or permanently discontinue service to any individual at any time, for any reason.

• This includes — but is not limited to — disrespectful behavior, threats, harassment, aggression, intimidation, or any conduct that makes the owner feel unsafe.
• Any client refused service due to conduct violations will receive no refund of any amount paid.
• The decision to refuse service is final and not subject to negotiation, appeal, or reversal.

6. ZERO-TOLERANCE: THREATS, HARASSMENT & INTIMIDATION

⚠  THIS BUSINESS OPERATES UNDER A STRICT ZERO-TOLERANCE POLICY FOR ALL FORMS OF THREATS, HARASSMENT, AND INTIMIDATION.  ⚠

The following behaviors — whether directed at the owner, her staff, her clients, or her property — will result in immediate and permanent action, including criminal and civil legal proceedings:

• Verbal or written threats of any kind, including implied threats (e.g., ‘I know where you’re located,’ ‘this will get deeper,’ or similar language).
• Showing up uninvited to the owner’s place of business, home, or any location for the purpose of intimidation or confrontation.
• Contacting, recruiting, or encouraging others to harass, threaten, or intimidate the owner.
• Any conduct designed to make the owner feel unsafe traveling to, from, or during work.
• Repeated unwanted contact after being asked or blocked.

All threatening communications are documented, timestamped, and preserved. We work directly with local law enforcement and will not hesitate to file criminal charges.

7. PROPERTY DAMAGE & CRIMINAL CONDUCT

⚠  ANY ACT OF VANDALISM, PROPERTY DAMAGE, OR CRIMINAL CONDUCT DIRECTED AT THIS BUSINESS OWNER WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.  ⚠

A Lash Gallery has experienced intentional property damage and criminal conduct. This section places all current and future clients — and any individuals they may associate with — on formal notice:

• Tampering with, damaging, or destroying the owner’s vehicle, equipment, business property, or personal property constitutes criminal vandalism and/or criminal mischief under Illinois law.
• Any person found responsible for property damage will face: (1) immediate police report, (2) civil lawsuit for full damages including repair costs, loss of income, and emotional distress, and (3) criminal charges where applicable.
• Soliciting, coordinating, or encouraging others to damage property is considered conspiracy and will be reported accordingly.
• Evidence including but not limited to: security footage, text messages, social media posts, witness statements, and call logs will be preserved and submitted to law enforcement.

Illinois law (720 ILCS 5/21-1 — Criminal Damage to Property) provides for fines and imprisonment for property damage. We will pursue both criminal and civil remedies simultaneously.

8. DEFAMATION, SLANDER & SOCIAL MEDIA CONDUCT

⚠  FALSE STATEMENTS MADE PUBLICLY — ONLINE OR IN PERSON — THAT DAMAGE THIS BUSINESS ARE ACTIONABLE UNDER ILLINOIS LAW.  ⚠

A Lash Gallery has been the target of deliberate online harassment, false accusations, and coordinated social media attacks. The following policies are in full effect:

• Posting false, misleading, or malicious content about A Lash Gallery or its owner on any platform (TikTok, Instagram, Facebook, Google, Yelp, etc.) constitutes defamation and is subject to civil legal action.
• Coordinating with others to mass-report, flag, or suppress the owner’s social media accounts constitutes intentional business interference and tortious conduct under Illinois law.
• You may leave an honest review of your genuine experience. You may NOT fabricate, exaggerate, or post with the intent to harm this business financially or reputationally.
• Screen recordings, post histories, account activity, and digital metadata are admissible as evidence. We retain legal counsel to pursue defamation claims.
• Any person whose posts or coordinated actions result in the removal, suspension, or banning of the owner’s business accounts will be held financially liable for lost revenue, platform restoration costs, and legal fees.

Illinois law recognizes claims for defamation, tortious interference with business, and intentional infliction of emotional distress. We will pursue all applicable remedies under the Illinois Compiled Statutes.

9. DISPUTE RESOLUTION POLICY

• All service-related concerns must be submitted respectfully, in writing, within 48 hours of the appointment.
• A Lash Gallery will not engage with demands made through social media, third parties, group pressure, or threatening communication — regardless of the subject matter.
• Disputes that cannot be resolved professionally will be referred to the appropriate civil channels. The owner reserves the right to terminate all communication at any time.
• Booking constitutes your agreement that any legal dispute will be governed by the laws of the State of Illinois, with venue in Cook County, Chicago.

10. PHOTOGRAPHY & CONTENT CONSENT

• A Lash Gallery reserves the right to photograph completed work for portfolio and marketing purposes. Booking constitutes consent unless you opt out in writing before your appointment.
• If you publicly post and tag this business, you consent to being reshared on our platforms.
• You may NOT use photos of the owner’s work, studio, or likeness in any defamatory, satirical, or misleading context.

11. CLIENT ACKNOWLEDGMENT & AGREEMENT

By booking an appointment with A Lash Gallery through any channel, you confirm that you:

• Have read, understood, and agreed to all policies in this document in full.
• Understand that deposits are non-refundable and all sales are final.
• Acknowledge that threatening, intimidating, or harassing behavior results in permanent ban, no refund, and legal action.
• Understand that property damage will be prosecuted criminally and civilly.
• Acknowledge that defamation, false reviews, and coordinated social media attacks will result in civil legal action and financial liability.
• Release A Lash Gallery from liability for any reactions caused by undisclosed medical or allergy information.

A Lash Gallery  |  Chicago, Illinois  |  All Rights Reserved  |  Governed by the Laws of the State of Illinois